News

Tariffs and UPS rates Some UPS international shipping rates and fees increased in September 2025 due to peak season surcharges and new fees for specific services, such as an International Processing Fee on premium services starting September 8th and various import/export demand surcharges beginning in late September and October. These are separate from the general 5.9% average rate increase for most services that took effect on January 1, 2025 On Tariff's: The de minimis exemption no longer applies to imports from Germany, US Customs will collect an additional fee. When the order is ready to ship your invoice will including…

For the remainder of the year, when you purchase the #43 you will receive 1 extra #43 with a set of six, and 3 extra #43 pipes with two sets of six. Order 12 pipes and get 3 extra, order 18 pipes and get 4 extra, order 24 pipes and get 6 extra, and so on. Order the #60 and receive one extra pipe for every set of six ordered. Order 30 pipes and get 5 extra #60 pipes. Order 60 pipes and get 10 extra #63 pipes.

We expect to begin storing some of the most popular pipes styles in the United States sometime during the summer of 2018. This will expedite shipping to our North American customers. Please let us know which styles you would like us to keep in stock so we can have them shipped to our New York facility.

Clay pipes are fragile and Old German Clay Pipes have a long way to go before they arrive at your shop. Sometimes it may happen that your order will arrive with some damaged goods. If that happens please send us a digital image of the broken pipes. We will issue you a refund, give you store credit, or send replacement pipes if any of your pipes are broken. We cannot replace or give credit for pipes that break accidentally after they arrive in your shop, so please check your order as soon as it arrives and let us know if…

Can we customize your clay pipes? We sometimes get requests for a custom style clay pipe. Unfortunately, because the pipes are shaped using metal molds, a customized shape is not, with rare exceptions, a real option. We do, however, offer certain options for customized clay pipes. We can add a stamp with your store name, or carve a design into the bowl or along the stem. If you are interested in getting more information about custom pipes, fill out the form below.

Effective with the publication of this message the minimum order that will qualify for the wholesale discount is twelve (12) pipes. The minimum order per pipe style will be six (6) pipes. For example, an order of six #1 white and six #1 black pipes which equals twelve pipes would qualify for the discount. Whereas an order of 2 each of the #1 white, the #1 black, the #2 white, the #2 black, the # 3 white and the #3 black, while totaling twelve pipes would not meet the threshold of 6 pipes per pipe style. Three #1 white and…