April 11, 2020
New rules regarding shipping have taken effect due to the impact of the coronavirus.
Currently, we are unable to ship small orders (5 pounds / 2 kg or less) and our carrier DHL has raised rates on larger packages to nearly double what will likely be shown in your shopping cart.
We expect this situation to change within a couple of months, but in the meantime, we are not accepting immediate payment on new orders. Instead, we will calculate the new weight-based shipping charge on your order and contact you with the updated price.
If your order is under 5 pounds there will be a delay in getting your order to you. We have large shipments going to our New York location on a semi-monthly basis and will include smaller orders in these shipments. Your order will then be sent to you from New York.
Large orders will continue to be shipped by way of DHL and the US Postal Service directly to our customer’s location, however, the cost of shipping will be determined after your order has been prepared for shipping.
We know this is a difficult time for our customers and one that is made even more burdensome by shipping delays and higher costs. This is the unavoidable result of the global pandemic and we are all hoping the situation is resolved in the near future. We appreciate your patience and understanding as we work through these changes.
Stay safe and healthy,
Your friends at Old German Clay Pipes.