Clay pipes are fragile and Old German Clay Pipes have a long way to go before they arrive at your shop. Sometimes it may happen that your order will arrive with some damaged goods.
If that happens please send us a digital image of the broken pipes. We will issue you a refund, give you store credit, or send replacement pipes if any of your pipes are broken. We cannot replace or give credit for pipes that break accidentally after they arrive in your shop, so please check your order as soon as it arrives and let us know if you see a problem.
If a couple of weeks go by after the arrival date and we haven’t heard from you, we will assume all is well and look forward to your next order.