Menu Close

We offer credit for any damaged pipe

Clay pipes are fragile and Old German Clay Pipes have a long way to go before they arrive at your shop. Sometimes it may happen that your order will arrive with some damaged goods.

If that happens please send us a digital image of the broken pipes. We will issue you a refund, give you store credit, or send replacement pipes if any of your pipes are broken. We cannot replace or give credit for pipes that break accidentally after they arrive in your shop, so please check your order as soon as it arrives and let us know if you see a problem.

If a couple of weeks go by after the arrival date and we haven’t heard from you, we will assume all is well and look forward to your next order.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.